Help

Answers to common questions. If yours isn't here, get in touch at the bottom of the page.

How do I set up a bottle sticker?

Stick it on your bottle, open tapwater™, go to Settings and choose Set up a sticker. Hold the top of your phone to the sticker until it says it's ready. From then on, tapping your phone to the sticker logs a refill.

My phone doesn't react to the sticker

Make sure NFC is turned on in your phone's settings.
Hold the sticker to the top back of your phone (most phones' NFC reader is there) for a second.
Phone cases with metal plates or magnets can block NFC.
On iPhone, the phone must be unlocked. iPhone XS and newer read stickers without opening the app first.

I'm not getting reminders

Check that reminders are on in tapwater™'s Settings and that notifications are allowed for tapwater™ in your phone's settings. Battery saver can delay notifications on some phones.

I logged by mistake

Tap Undo last refill on the Today screen.

How do I cancel or manage my Sip Squad membership?

Subscriptions are managed by your phone's store. On iPhone: Settings, your name, Subscriptions. On Android: Google Play, your profile, Payments & subscriptions, Subscriptions.

How do I get my Sip Squad membership back on a new phone?

Is my water log backed up?

Your log is stored only on your phone, so it isn't copied anywhere. We don't have an account system or a server.

Sticker orders

You'll get an email receipt from Stripe after ordering. If something is wrong with your order, reply with your order number and we'll make it right.

Contact us

Our support email will be listed here before launch.